Shipping policy

Prepping Your Order

• Handling Time:
  We dedicate 1-2 business days to meticulously prepare your order for shipment. Our commitment is to ensure your items are packed with care and precision, ready for their journey to you.

Shipping Your Order

• Shipping Options & Transit Time:

  • Free Standard Shipping: Expect your package to arrive within 3 to 9 business days. This service is offered at no cost to you.

  • Expedited Shipping: For faster delivery, we offer expedited shipping at a flat rate of £3.95, with delivery in 3 to 6 business days.

We partner with reliable carriers to ensure smooth transit regardless of the shipping method you choose.

Tracking and Delivery

• Follow the Journey:
  We’ll email you a tracking number as soon as your order is shipped, allowing you to follow its progress easily.

• At Your Doorstep:
  Our trusted carriers work diligently to deliver your order safely and promptly.

Super Important - Once It's Delivered

• We Did Our Part:
  Once tracking shows 'Delivered,' it means the package has reached your address. We cannot be held responsible for lost or stolen items after delivery.

• Keeping It Safe:
  Ensure your delivery spot is secure. If your package shows as 'Delivered' but you can't find it, check around your home or with neighbors.

In Case Your Package Goes on an Adventure

• Missing Package? No Panic!
  Check usual delivery spots first. Sometimes packages are left in unexpected places or with neighbors.

• Still Can't Find It?
  Contact the shipping carrier directly as they can provide detailed tracking information. For further assistance, reach out to us at noovela.store@gmail.com.

Our Promise on Shipping Disputes

We are here to assist with any shipping-related concerns. However, once an order is marked 'Delivered,' chargebacks for 'not received' are not applicable as we’ve fulfilled our shipping obligations. For support, please contact us through the provided details above.